It’s been about a month since we received our My Book AV DVR Expander and I set it up. Even after a hard recent of the DVR nothing changed.Īlthough the drive and DVR wouldn’t play nice with each other – I left the hard drive plugged into the eSATA port in the back of the Motorola DCX3400 HD DVR. As the video shows when I first tried to use it with our DCX3400 I received an error message. I made a Western Digital My Book AV DVR Expander purchase because it was the model that had official approval and had been tested by Comcast. All that being said – some Comcast customers have had no problems running an external drive with a Motorola dual tuner DCX3400 HD DVR. During testing some issues were reported and a new firmware is being designed to provide a better customer experience when a external hard drive is used with a DCX3400 DVR. The DCX3400 is not on the official support list at this time.
I am using a Motorola DCX3400 HD DVR dual tuner. This also may be true depending on what model DVR you are using. Larger drive sizes are not supported and may or may not work. Comcast states to only use a maximum 1TB drive.
In theory any hard drive with an eSATA cable should work – maybe with USB cable also. Officially Comcast only supports Western Digital’s My Book AV DVR Expander as an external drive for their DVR’s. This has frustrated a large number of customers who haven’t seen this option switched on in their town. Not exactly sure why – anyone with eyeballs can see copy protection hasn’t stopped movies and television shows from showing up on file sharing services.Ĭomcast has slowly started to enabled external hard drive use for certain model DVR’s in a limited number of markets. I’d guess that copyright concerns have slowed the adoption of this consumer option. Much of Comcast’s competition have allowed the use of external drives for more DVR storage for a number of years. This left only the external drive issue to be resolved. Comcast took a good amount of time – but finally delivered on the speed increases. For years the two biggest request to Comcast were for higher broadband speeds and to be able to use an external hard drive with Comcast Digital Video Recorders ( DVR ).
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